Servicing & Repairs

Keep your Assistive Technology equipment safe, reliable, and ready for everyday life.

Astris PME provides servicing and repairs for a wide range of Assistive Technology (AT) equipment to help clients stay independent, active, and supported every day. Our experienced technicians understand complex equipment and work closely with clients, families, and therapists to keep devices working at their best.

Request Service or Repair

How our Service & Repair process works

Whether it’s routine maintenance or an urgent repair, we aim to make the process as simple and supportive as possible.

1

Submit your request

Complete the enquiry form with your contact details, location, and equipment information.

2

We connect you with your closest branch

Your request is sent to the nearest Astris PME branch based on your state or location, so you’re supported locally.

3

Assessment & quote

Our team reviews your request, may contact you for more details, and provides an estimate or next steps.

4

Service or repair completed

Depending on the job, servicing may be done in our workshop, or where possible, at your home, school, clinic, or facility.

5

Follow-up & recommendations

We’ll let you know of any recommended ongoing maintenance or upgrades to keep your equipment performing safely.

What we service and repair

Our team can assist with servicing and repairs for a wide range of AT equipment, including (but not limited to):

- Power and manual wheelchairs
- Seating systems and cushions
- Standers, walkers, and gait trainers
- Hygiene and bathroom equipment
- Beds, sleep systems, and positioning equipment
- Lifting and transfer equipment

If you’re unsure whether your equipment can be serviced, include the details in your enquiry and we’ll advise you.

You don’t have to be an existing equipment customer

Clients do not need to have purchased their equipment from Astris PME to request a service or repair.

We support:
- Individuals and families
- Occupational therapists, physiotherapists, and other clinicians
- Schools, hospitals, and residential facilities
- Disability service providers
- Community organisations

If the equipment is new to us, we’ll ask for extra details (such as brand, model, and serial number) so we can assess how best to assist.

Programmed Maintenance Plan

Choosing Astris PME means more than just finding the right Assistive Technology equipment – it means having a trusted partner for the journey. Our Programmed Maintenance Plan is designed to keep your equipment performing at its best, for longer.

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Local support through our branch network

Astris PME has branches across Australia, with teams who understand local needs and funding environments. Your enquiry will be directed to the closest branch based on the state or location you provide in the form.

Where possible, we offer flexible options such as onsite visits, workshop-based servicing, or a combination of both, depending on your equipment and situation.

View our branches