Refund policy
DEFECTS & RETURNS
- The Customer must inspect the Goods on delivery and notify Astris PME in writing within 7 days of delivery of any alleged defect, damage or failure of the Goods. If no notice is given within 7 days of delivery, the Customer will be deemed to have accepted the Goods.
- If a notice of defect or damage is given the Customer must allow Astris PME access to inspect the Goods and determine whether or not that notice is valid. If Astris PME accepts that Goods are defective or damaged the parties acknowledge that the Customer has remedies available to it as a consumer under the Australian Consumer Law.
- Astris PME will not be liable for any defects, damage or failure of Goods which have not been stored or used in a proper manner.
- While in most cases Astris PME equipment is specially ordered/manufactured or customised to suit the client, therefore not returnable, Astris PME may, at their sole discretion offer a refund for equipment where a change of mind or change in need occurs. An offer will be put forward at the time, and will be based on purchase price, less costs, and a handing/restocking fee.
- Goods will not be accepted for return in any circumstances (including any custom made, proceed or acquired Goods) other than those specified in this clause 4 or required by law.
- Where an item is purchased from our web store and the size is incorrect, we will be happy to exchange this for a different size if processed within 7 days of the original delivery date. If there is a price difference between the sizes this must be covered by the consumer, as well as any additional freight/handling fees. The returned item must be freighted back to Astris PME at the consumer’s expense, and the unit must be unused and returned in original packaging and condition.
